These Terms & Conditions constitute a legally binding agreement between you, the player, and TikiTaka Casino, operated under Curacao licence 365/JAZ. By creating an account, depositing funds, or using any services on tikitakauk.uk, you confirm that you have read, understood, and agreed to abide by every provision set out below. We reserve the right to amend these terms at any time, with updates published on this page and effective immediately upon posting.
It is your sole responsibility to review these Terms & Conditions periodically. Continued use of TikiTaka Casino after any modification constitutes acceptance of the revised terms. If you do not agree with any part of these conditions, you must immediately cease using our platform and close your account by contacting [email protected].
1. General Terms
TikiTaka Casino is operated under the jurisdiction of Curacao, holding licence number 365/JAZ. Our platform provides online casino games including but not limited to slots, table games, live dealer games, and promotional offers. All services are provided on an 'as is' basis and are subject to these Terms & Conditions.
By accessing tikitakauk.uk, you confirm that you are at least 18 years of age and that online gambling is legal in your jurisdiction. TikiTaka Casino does not provide legal advice regarding the legality of gambling in your country of residence, and it remains your responsibility to ensure compliance with local laws before using our services.
2. Player Responsibility
You are solely responsible for all activity conducted through your TikiTaka Casino account, including all deposits, wagers, and withdrawals. You must ensure that all personal information provided during registration and thereafter is accurate, complete, and kept up to date. Providing false or misleading information may result in account suspension or permanent closure.
Gambling should be treated as a form of entertainment, not as a source of income. You acknowledge that there is always a risk of losing money when placing wagers. TikiTaka Casino encourages all players to set personal limits and to use our responsible gambling tools, including deposit limits, loss limits, and self-exclusion options, to maintain control over their gambling activity.
3. Restricted Countries
TikiTaka Casino does not accept players from jurisdictions where online gambling is prohibited or where we are not licensed to operate. Restricted territories include, but are not limited to: the United States, France, the Netherlands, Australia, Spain, Italy, and any other jurisdiction where online gambling services require a specific local licence that TikiTaka Casino does not hold.
It is your responsibility to determine whether accessing and using our services is compliant with the laws applicable in your location. If we discover that a player has registered from a restricted jurisdiction, we reserve the right to void all winnings, confiscate deposited funds, and close the account immediately without prior notice.
4. Games and Software
All games offered at TikiTaka Casino are provided by licensed third-party software suppliers and utilise certified Random Number Generators (RNGs) to ensure fair and unpredictable outcomes. Game rules, payout percentages, and specific terms are displayed within each individual game interface and form part of these Terms & Conditions.
In the event of a system malfunction, software error, or discrepancy between the game result displayed and the server log, the outcome recorded on TikiTaka Casino's server shall be considered the definitive result. We reserve the right to void any bets or transactions affected by technical errors, and any funds credited in error will be deducted from your account balance.
5. Fees and Taxes
TikiTaka Casino does not charge fees for deposits or standard withdrawals unless explicitly stated for specific payment methods. However, your bank, payment provider, or e-wallet service may apply their own transaction fees, currency conversion charges, or processing costs, which are entirely your responsibility.
You are solely responsible for reporting and paying any taxes, duties, or levies applicable to your gambling winnings under the laws of your jurisdiction. TikiTaka Casino does not provide tax advice and will not withhold taxes on your behalf unless required by applicable law.
6. Account Usage
Each player is permitted to hold only one account at TikiTaka Casino. Opening multiple accounts, whether directly or through third parties, proxies, or VPN services, is strictly prohibited. If duplicate accounts are discovered, all accounts except the original will be closed, and any winnings derived from duplicate accounts will be voided.
You must not share your account credentials with any third party or allow another person to access or use your account. You are responsible for maintaining the confidentiality of your login details. TikiTaka Casino shall not be held liable for any unauthorised access resulting from your failure to safeguard your account credentials. If you suspect unauthorised access, contact [email protected] immediately.
7. Know Your Customer (KYC)
TikiTaka Casino is required to verify the identity of all players in accordance with anti-money laundering (AML) regulations and our licensing obligations. You may be asked to provide documents including a valid government-issued photo ID (passport or driving licence), proof of address (utility bill or bank statement dated within the last 3 months), and proof of payment method ownership.
Verification requests may be made at any time, including before processing withdrawals, upon reaching certain deposit thresholds, or when suspicious activity is detected. Failure to provide requested documents within 14 days may result in account restrictions or closure. Withdrawals will not be processed until verification is satisfactorily completed.
8. Payments and Withdrawals
Deposits are credited to your TikiTaka Casino account instantly in most cases, depending on the payment method selected. All deposits must originate from a payment method registered in your own name. Minimum and maximum deposit limits vary by payment method and are displayed on the cashier page.
Withdrawal requests are processed within 1-3 business days following successful KYC verification. TikiTaka Casino reserves the right to process large withdrawals in instalments. The minimum withdrawal amount is GBP 20, and the maximum weekly withdrawal limit is GBP 7,500 unless otherwise agreed. Withdrawals must be made to the same payment method used for the most recent deposit where technically possible.
9. Fraud Prevention
TikiTaka Casino employs advanced fraud detection systems and reserves the right to investigate any suspicious activity on player accounts. Prohibited activities include but are not limited to: using stolen payment methods, bonus abuse, collusion with other players, use of automated software or bots, and any form of money laundering.
If fraudulent activity is detected or reasonably suspected, TikiTaka Casino may immediately freeze the account, void all pending and completed transactions, confiscate remaining balances, and permanently ban the player. We may also report suspected criminal activity to the relevant authorities and share player information as required by law.
10. Refund Policy
Deposits made to TikiTaka Casino are generally non-refundable once funds have been used to place wagers. Refund requests for unused deposits may be considered on a case-by-case basis and must be submitted to [email protected] within 24 hours of the deposit.
If a refund is approved, it will be returned to the original payment method used for the deposit. Processing times for refunds vary depending on the payment provider but typically take 3-10 business days. TikiTaka Casino reserves the right to deduct any applicable processing fees from the refund amount.
11. Dormant Accounts
An account is classified as dormant if no login, deposit, withdrawal, or wagering activity has occurred for a continuous period of 12 months. TikiTaka Casino will attempt to contact you via your registered email address before applying any dormant account measures.
Dormant accounts may be subject to a monthly administrative fee of GBP 5 or the remaining account balance, whichever is lower, deducted from the account until the balance reaches zero. After 24 months of inactivity, TikiTaka Casino reserves the right to close the account permanently. Players may reactivate dormant accounts by contacting [email protected] before closure.
12. Complaints Procedure
If you have a complaint regarding any aspect of our services, please contact our support team at [email protected] with a detailed description of the issue. We aim to acknowledge all complaints within 24 hours and provide a resolution within 5 business days.
If you are not satisfied with the resolution provided by our support team, you may escalate the complaint to our licensing authority or an approved alternative dispute resolution (ADR) service. Details of the relevant ADR provider will be communicated to you upon request or if internal resolution cannot be reached within a reasonable timeframe.
13. Bonus Expiry and Wagering
All bonuses and promotional offers at TikiTaka Casino are subject to specific terms and conditions, including wagering requirements, maximum bet limits during wagering, game contribution percentages, and expiry periods. These terms are stated on the relevant promotion page and in the bonus terms provided at the time of opt-in.
Unless otherwise specified, all bonuses expire 30 days from the date of activation. Any remaining bonus funds and associated winnings will be forfeited upon expiry. TikiTaka Casino reserves the right to modify, suspend, or cancel any promotional offer at any time without prior notice.
14. Non-Transferability
Your TikiTaka Casino account is personal and non-transferable. You may not sell, transfer, or assign your account, player balance, bonus funds, or any rights or obligations under these Terms & Conditions to any other person or entity.
Any attempt to transfer an account or its contents to a third party will result in the immediate closure of the account and forfeiture of all funds. TikiTaka Casino shall not be liable for any losses arising from attempted account transfers.
15. Dispute Resolution and Arbitration
These Terms & Conditions are governed by and construed in accordance with the laws of Curacao. In the event of any dispute arising from or in connection with these terms or your use of TikiTaka Casino, both parties agree to first attempt resolution through our internal complaints procedure.
If a dispute cannot be resolved internally within 30 days, either party may refer the matter to binding arbitration conducted in accordance with the rules of an internationally recognised arbitration body. The language of arbitration shall be English. Each party shall bear its own legal costs unless the arbitrator determines otherwise. Nothing in this clause prevents either party from seeking urgent injunctive relief from a court of competent jurisdiction.
