TikiTaka Casino is committed to protecting the privacy and personal data of all our players. This Privacy Policy explains what information we collect, how we use it, the legal basis for processing, how long we retain it, and your rights as a data subject. By using our services at tikitakauk.uk, you acknowledge that you have read and understood this policy.
We process personal data in compliance with applicable data protection legislation. This policy applies to all personal data collected through our website, mobile platform, customer support interactions, and any other channel through which you interact with TikiTaka Casino. We encourage you to read this document carefully and contact us at [email protected] if you have any questions.
1. Data Controller
The data controller responsible for the processing of your personal data is TikiTaka Casino, operating under Curacao licence 365/JAZ. As the data controller, we determine the purposes and means of processing your personal data and are accountable for ensuring that all processing activities comply with applicable data protection laws.
For any enquiries related to data protection or to exercise your data subject rights, you may contact our Data Protection team by email at [email protected]. We aim to respond to all data-related enquiries within 30 calendar days of receipt.
2. Data We Collect
TikiTaka Casino collects several categories of personal data. Registration data includes your full name, date of birth, email address, residential address, phone number, and preferred currency. Financial data includes payment method details, transaction history, deposit and withdrawal records, and bank account or e-wallet identifiers.
We also collect verification data such as copies of identity documents, proof of address, and proof of payment method ownership submitted during the KYC process. Technical data is gathered automatically and includes your IP address, device type, browser information, operating system, referring URLs, and interaction logs. Additionally, we may collect communication data from your interactions with our customer support team, including chat transcripts and email correspondence.
3. Legal Basis for Processing
We process your personal data under several legal bases. Contractual necessity covers data required to create and manage your account, process transactions, and provide our gambling services. Legal obligation applies to data processed to comply with anti-money laundering (AML) regulations, KYC requirements, tax reporting obligations, and licensing conditions.
Legitimate interest is relied upon for fraud prevention, security monitoring, platform improvement, and internal analytics where your rights and freedoms are not overridden. Consent is obtained for marketing communications, non-essential cookies, and any other processing that requires your explicit agreement. You may withdraw consent at any time without affecting the lawfulness of processing conducted prior to withdrawal.
4. Purpose of Data Processing
Your personal data is processed for the following purposes: account registration and management, identity verification (KYC/AML compliance), processing deposits and withdrawals, providing customer support, ensuring fair gameplay and preventing fraud, fulfilling legal and regulatory obligations, and improving our services through analytics.
If you have provided consent, we may also use your data to send you promotional offers, bonuses, and marketing communications relevant to your interests. You can opt out of marketing communications at any time by clicking the unsubscribe link in any email, adjusting your account preferences, or contacting [email protected].
5. Data Storage and Retention
Your personal data is stored on secure servers with industry-standard encryption and access controls. We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected or as required by applicable law and regulatory obligations.
Account data and transaction records are retained for a minimum of 5 years after account closure, in line with anti-money laundering regulations. KYC documents are retained for the same period. Marketing data is retained until you withdraw consent. Technical logs are retained for a maximum of 24 months. After the applicable retention period expires, data is securely deleted or anonymised.
6. Third-Party Data Sharing
TikiTaka Casino does not sell your personal data to third parties. However, we may share your data with trusted service providers who assist in operating our platform, including payment processors, KYC verification providers, game suppliers, email service providers, and hosting companies. All third-party providers are bound by data processing agreements and are required to handle your data in accordance with applicable privacy laws.
We may also disclose your personal data when required by law, court order, or regulatory request, or when necessary to protect the rights, property, or safety of TikiTaka Casino, our players, or the public. In the event of a business merger, acquisition, or asset sale, player data may be transferred to the successor entity subject to equivalent data protection safeguards.
7. Cookies
TikiTaka Casino uses cookies and similar tracking technologies to enhance your browsing experience, analyse website traffic, and personalise content. Cookies are small text files placed on your device when you visit our website.
For detailed information about the types of cookies we use, their purposes, and how to manage your cookie preferences, please refer to our dedicated Cookie Policy page at tikitakauk.uk/cookie-policy/.
8. Your Rights as a Data Subject
Depending on your jurisdiction, you may have the following rights regarding your personal data: the right of access (to obtain a copy of the data we hold about you), the right to rectification (to correct inaccurate or incomplete data), the right to erasure (to request deletion of your data where no legal obligation requires its retention), and the right to restriction of processing.
You may also have the right to data portability (to receive your data in a structured, machine-readable format), the right to object to certain types of processing including profiling, and the right to withdraw consent at any time. To exercise any of these rights, please contact [email protected] with your request. We will verify your identity before processing any data subject request and will respond within 30 calendar days.
9. International Data Transfers
As TikiTaka Casino operates under a Curacao licence, your personal data may be transferred to and processed in jurisdictions outside your country of residence, including Curacao and other locations where our servers, service providers, or business partners operate.
When transferring data internationally, we implement appropriate safeguards to ensure that your personal data receives a level of protection consistent with applicable data protection laws. These safeguards may include standard contractual clauses, data processing agreements with adequate security provisions, and selection of service providers in jurisdictions recognised as providing adequate data protection.
10. Contact for Data Requests
If you wish to exercise your data subject rights, make a complaint about how your personal data is handled, or have any questions about this Privacy Policy, please contact our Data Protection team at [email protected]. Please include your registered username, full name, and a clear description of your request.
We aim to acknowledge all data protection enquiries within 48 hours and provide a substantive response within 30 calendar days. If your request is complex or if we receive a high volume of requests, this period may be extended by an additional 60 days, and you will be informed of any such extension. If you are unsatisfied with our response, you have the right to lodge a complaint with the relevant data protection supervisory authority in your jurisdiction.
